FAQ

Frequently Asked Question (FAQ)
Answers and solutions for the most common questions
If you still have unanswered questions feel free to write support request under "user area".

Official Response Key Policy
Solution:

ueberschall official response key policy


We allow two installations per serial number.

Furthermore, each year one more response key per installation is included for system upgrade purposes.


Please note that according to our license it is only legal to install our software on more than one system if you never use more than one installation at the same time.


Should you then upgrade or exchange your system later on and thus need another response key, you will need to contact us again.


Generally speaking we are very much interested in our customers being able to actually *use* the products they have purchased, but we reserve the right to refuse the delivery of an additional response key if a situation gives reason to doubt legitimacy.

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